1. Introduction
‍Scribe Studios (“Scribe Studios”, “we”, “our”, “us”) is committed to protecting the privacy of individuals who visit our website, interact with our services, and entrust us with their personal information. This Privacy Policy outlines how we collect, use, disclose, store, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website at https://scribestudios.io (“Website”), or by otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy, and agree to the collection and use of your information as described herein.

This Privacy Policy applies to all users of our Website, including but not limited to customers, potential clients, partners, and individuals who communicate with us via email, contact forms, or other means. If you do not agree with any part of this Privacy Policy, you must not use our Website or services.

‍Who We Are
‍Scribe Studios is an Australian-based company engaged in [brief description of business, e.g., “creative services, digital products, and online content delivery”]. For the purpose of this Policy, “personal information” has the same meaning as defined in section 6 of the Privacy Act 1988 (Cth), being information or an opinion about an identified individual, or an individual who is reasonably identifiable. If you have any questions about this Policy or how we handle your personal information, you may contact us using the details provided at the end of this document.

‍2. Types of Personal Information Collected
‍Scribe Studios may collect personal information that is reasonably necessary for us to provide our services, operate our Website, communicate with users, and comply with legal obligations. The types of personal information we collect may include, but are not limited to:
Full name
Email address
Phone number
Mailing or billing address (where applicable)

If you create an account, sign up for a newsletter, or complete a form on our Website, we may collect:
Username and password
Communication preferences
Any additional information you voluntarily provide

If you make purchases or engage our services:
Payment method details (via third-party secure payment gateways)
Purchase history and order information
Transaction or invoice records
‍Note: We do not store your full payment card details. All payments are processed securely through PCI-DSS compliant third-party payment processors.

‍When you interact with our Website, we may automatically collect certain technical information, including:
IP address
Browser type and version
Operating systemDevice type
Pages visited, time spent on site, referring URLs
Cookies, tracking pixels, and analytics data (see Section 8: Cookies & Tracking Technologies)
If you contact us or engage in correspondence, we may collect:
Your inquiries or feedback
Email or message content
Customer service notes
If you choose to participate in our marketing campaigns, feedback surveys, or promotions, we may collect:
Responses to questionnaires or forms
Testimonials or reviews (including any personal information you voluntarily include)
We generally do not collect sensitive information (such as health, race, religion, or biometric data) unless:
You provide it voluntarily and with your consent
It is required by law or necessary to protect rights or safety
If such data is collected, we will take reasonable steps to ensure it is handled in accordance with applicable privacy laws.

‍3. How We Collect Personal Information
‍We collect personal information directly from you, automatically through your use of our Website, and in some cases, from third parties. The manner and context of collection may vary depending on your interaction with Scribe Studios.We collect information when you: Register for an account or submit forms on our Website
Subscribe to our newsletter or mailing list
Purchase a product or service
Contact us via email, phone, or online messagingParticipate in promotions, surveys, or eventsLeave comments, reviews, or testimonialsRequest support or customer serviceWe request only the personal data necessary to fulfill the purpose of your request or transaction.
When you visit or use our Website, we may automatically collect certain data through:
‍Cookies and tracking technologies (see Section 8)
Server logs and analytic tools (e.g., Google Analytics)
Device and browser interactions with our WebsiteThis data helps us understand user behavior, optimize the Website experience, and protect against fraud or misuse.
We may receive personal information from third-party sources including:Payment service providers (e.g., Stripe, PayPal) for transaction verification
Analytics providers for behavioral insightsAdvertising networks (if you engage with our ads)Social media platforms when you interact with our content or login via a social accountAny information collected from third-party platforms will be handled in accordance with this Privacy Policy and subject to the privacy settings of those platforms.We may combine information collected from different sources (online and offline) to enhance your experience and provide tailored services.

‍4. Disclosure of Personal Information
‍We take your privacy seriously and will only disclose your personal information where necessary, permitted by law, or with your consent. Below are the key circumstances under which we may disclose your personal data:
We may share personal information with trusted third-party providers who assist us in operating our Website or delivering our services. These include, but are not limited to:
Payment processors (e.g., Stripe, PayPal)
Website hosting and cloud storage providersEmail marketing platforms
IT support and security services
Logistics and shipping providers
Analytics and advertising partners
These parties are only given the information necessary to perform their specific services and are contractually obligated to handle your data confidentially and in accordance with applicable privacy laws.We may disclose personal information if required by law or in good faith belief that such action is necessary to:Comply with a legal obligation, regulatory requirement, or court order
Enforce our Terms of Use or other agreements
Detect, prevent, or address fraud, technical issues, or security threats
Protect the rights, property, or safety of Scribe Studios, our users, or othersIn the event of a merger, acquisition, sale of business assets, or insolvency, personal information may be transferred to the relevant third parties as part of the business transaction.
We will notify you of any such change and your rights in relation to your personal data.In any other situation not outlined above, we will seek your express consent before disclosing your personal information to a third party.

‍5. Cookies and Tracking Technologies
‍Our website uses cookies and similar technologies to enhance user experience, improve functionality, and support our marketing efforts. By using our website, you consent to the use of these technologies as described below.
‍What Are Cookies? Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit a website. They allow the website to recognise your device and remember your preferences or actions over time.Cookies may be: Session Cookies – temporary and deleted when you close your browser. Persistent Cookies – remain on your device until they expire or are deleted manually. First-party Cookies – set directly by us. Third-party Cookies – set by external services (e.g., analytics providers or advertisers).We use the following categories of cookies: Strictly Necessary Cookies: Required for basic website functionality (e.g., navigation, access to secure areas). Disabling these may affect your ability to use our website. Performance and Analytics Cookies: Help us understand how visitors interact with the site (e.g., pages viewed, time spent). We may use services like Google Analytics to gather anonymised traffic data. Functionality Cookies: Remember your preferences, such as region, language, or previous choices to provide a more personalised experience. Marketing and Advertising Cookies: Used to deliver relevant ads based on your browsing behavior. These may involve third-party platforms such as Facebook Pixel or Google Ads. Most web browsers accept cookies by default, but you can manage or disable cookies through your browser settings. You may also use browser extensions or opt-out tools provided by some third parties. Please note: Disabling some cookies may impact site functionality or limit your user experience.We may include embedded content (e.g., videos, maps) or links to third-party websites that may set their own cookies or use tracking technologies. We are not responsible for the privacy practices of these third parties.

‍6. Data Retention
‍We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
Providing our services
Meeting legal, regulatory, or tax obligations
Resolving disputes
Enforcing our agreements
The specific duration for which we retain your personal information depends on the nature of the data and the purpose for which it was collected: Customer account information is retained while your account is active and for a reasonable period afterward in case of reactivation or support. Order and transaction data is retained in accordance with tax and accounting laws (generally 5–7 years). Marketing preferences are retained until you withdraw your consent or opt out. Analytics and usage data is stored in aggregated or anonymised form where possible, unless linked to user profiles. When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be associated with an identifiable individual. This process aligns with Australian Privacy Principles (APPs) and industry best practices.You may request deletion of your personal information at any time (subject to any legal obligations). See the "Contact Us" section below for how to make such a request.Please note: Certain data may be retained for legal compliance, dispute resolution, or enforcement of our agreements even after account closure or request for deletion.

‍7. Security Measures
‍We are committed to protecting the personal information you share with us. We implement appropriate technical and organisational safeguards to secure your data against:
Unauthorised access
Unlawful processing
Accidental loss
Destruction or damage
We use a combination of encryption, secure socket layer (SSL) technology, firewalls, secure servers, and other industry-standard measures to protect data during transmission and storage. Access to personal data is restricted to employees, contractors, or third parties who require it to perform specific duties. All such parties are bound by confidentiality and data protection obligations. Where we use third-party providers (such as payment processors, CRM tools, or cloud hosting), we ensure they meet strict security and compliance standards, including GDPR or Australian Privacy Principles (APPs), where applicable. While we take reasonable steps to secure your data, no system is completely foolproof. Transmission of data over the internet always carries inherent risks. You acknowledge and accept this risk when using our website and services.To help keep your data secure:Use a strong and unique passwordAvoid sharing login credentialsNotify us immediately if you suspect any breach of your account

‍8. Your Rights under the Australian Privacy Act
‍As an Australian resident, you are entitled to certain rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). These rights govern how your personal information is collected, used, and handled.You have the right to request access to the personal information we hold about you. We will provide access within a reasonable time, subject to any lawful exceptions.If you believe the personal information we hold is inaccurate, outdated, incomplete, or misleading, you may request a correction. We will take reasonable steps to correct the information promptly. Where consent is the basis for processing your data (e.g., marketing emails), you have the right to withdraw that consent at any time. This will not affect processing that occurred before the withdrawal. You may lodge a complaint if you believe we have breached your privacy rights under the Australian Privacy Principles. See Section 11: Contact & Complaints for how to lodge a complaint.Where lawful and practicable, you have the option to interact with us anonymously or using a pseudonym. However, in many cases, we may need identifying information to provide services or respond effectively.

‍9. Children & Minors
‍Our website and services are not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from minors. If you are under 18 years of age, you should only use this website with the involvement or permission of a parent or guardian. If we become aware that we have collected personal data from a child under 18 without appropriate consent, we will take steps to delete such information.Parents or legal guardians who believe that their child has provided us with personal information without their consent may contact us (see Section 11: Contact & Complaints) to request access, correction, or deletion of the data. We encourage parents and guardians to educate their children about the safe and responsible use of personal information online.

‍10. International Data Transfers
‍Scribe Studios operates from Australia, but our operations, service providers, or technical infrastructure may involve processing or storing data outside of Australia, including in jurisdictions that may not offer the same level of data protection.By using our website or providing us with your personal information, you consent to the transfer, storage, and processing of your data in countries outside of Australia, including but not limited to the United States, the European Union, and Southeast Asia. We take reasonable steps to ensure that any overseas recipients of your personal information do not breach the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This includes entering into appropriate data processing agreements with third parties and ensuring compliance with equivalent data protection laws. Some third-party tools we use—such as email marketing platforms, customer service software, or analytics services—may store data in data centres overseas. We carefully select service providers who implement appropriate safeguards and security practices.Scribe Studios operates from Australia, but our operations, service providers, or technical infrastructure may involve processing or storing data outside of Australia, including in jurisdictions that may not offer the same level of data protection.By using our website or providing us with your personal information, you consent to the transfer, storage, and processing of your data in countries outside of Australia, including but not limited to the United States, the European Union, and Southeast Asia.We take reasonable steps to ensure that any overseas recipients of your personal information do not breach the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This includes entering into appropriate data processing agreements with third parties and ensuring compliance with equivalent data protection laws.Some third-party tools we use—such as email marketing platforms, customer service software, or analytics services—may store data in data centres overseas. We carefully select service providers who implement appropriate safeguards and security practices.

‍11. Updates to This Policy
‍We may update or amend this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or services.When material changes are made to this policy, we will update the "Last Updated" date at the top of this page. Where required by law, we may notify you directly (e.g., by email or a notice on our website). By continuing to use our website or services after changes are posted, you are agreeing to the revised policy. If you do not agree with any part of the revised policy, you should cease using our services and contact us with any concerns. We recommend reviewing this page regularly to stay informed about how we handle your personal information and your rights regarding it.

‍12. Contact Us
‍If you have any questions, concerns, or requests relating to this Privacy Policy or how your personal information is handled, please reach out to us via our website.